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Shipping

We make every effort to get your order sent within 1-2 working days after your payment has been received and the funds cleared into our account.  If for some reason we are unable to post your order within this time frame, you will be notified via email as soon as possible.  You will receive a confirmation email once we have posted your order, allowing you to estimate the arrival time.

If you are paying by cheque, please allow up to 5 working days for your funds to clear.  If you are paying by direct deposit or Paypal, please allow up to 2 working days for the funds to be credited to our account.

Delivery times may vary depending on the efficiency of Australia Post.

We take every possible care when packing your parcel.  As we cannot be held responsible for orders once they leave us, we recommend that you select to have your order sent via Registered Mail.  This way your parcel can be tracked and items are insured for up to $100 against damage or loss.

Out of Stock Items

Sometimes due to stock count error or sale times, numbers may be incorrect. If an item you order is out of stock you will be notified before your order is processed. You may choose another product to the same value, store credit or a refund. We can notify you when new stock arrives if you wish.

Postal Charges

We charge a flat postage fee on all orders within Australia.

  • Regular Post (1-7 working days):      $ 7.50
  • Registered Post (1-7 working days): $  9.00
  • Express Post (1-3 working days):     $12.00

FREE regular post is offered on all orders over $100 (after any discounts have been applied).

Refund and Exchange Policy

We will happily exchange or refund any product that is faulty or not as described.  We request that you contact us within five (5) days of receiving your goods, so that we can work out a solution that best suits you. Products must be returned in original condition and packaging. You will be responsible for shipping costs of all returns.

We have tried to provide you with high quality images and descriptions of our products.  Please note that colour may vary between computers.

 
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